PROFESSIONAL SUMMARY

Analytical and detail-oriented Business Analyst with over 3 years of experience in data analysis, financial modeling, and process optimization. Strong hands-on experience with SQL and Azure data tools, including Azure Synapse, to manage, transform, and analyze large datasets. Familiar with hybrid SDLC environments (Agile & Waterfall) and proficient in using JIRA for collaboration and project tracking. Excellent problem-solving, communication, and stakeholder engagement skills. Proven ability to work independently and deliver data-driven insights to support strategic decision-making.

KEY SKILLS & COMPETENCIES

• BA Tools and Skills: BRD, FRD, UAT, Process map (Visio, BPMN, draw.io, Miro), Data Flow Diagram, SWOT analysis, Gap Analysis, Root Cause Analysis, Visual Paradigm, Draw.io, Figma, Lucidchart, Stakeholder engagement, communication and management
• Project Tools: JIRA, Git, GitHub, Azure Synapse
• Methodologies: Agile, Waterfall, Scrum
• Data Analytics & Reporting: MS/Google suite, SQL, Power BI, Python

EXPERIENCE

• Tutor and Teacher Assistant – George Brown College, Toronto (Jan 2023 – Present)
  • Accumulated over 400 hours of tutoring experience, resolving student inquiries and troubleshooting technical issues in programming environments.
  • Assisted students in understanding data modeling, database design, and data structure algorithms.
  • Performed research on learning materials and case studies to improve student critical thinking skills and learning outcomes.
• AI Project Assistant / Student Researcher – George Brown College, Toronto (May 2024 – Sept 2024)
  • Applied data engineering techniques to clean and analyze large datasets (100,000+ rows), enhancing AI-driven predictive modeling and process optimization.
  • Developed presentations to communicate insights to executives and stakeholders.
  • Improved research methodologies and optimized data-driven decision-making.
• Accountant and Project Controller – Better Marble Import, Toronto (June 2022 – Aug 2023)
  • Managed financial data, sales reports, and budget forecasting using Excel and QuickBooks.
  • Prepared financial models and ad-hoc reports to support business decisions.
  • Conducted trend analysis to optimize inventory and reduce costs.
• Personal Banker Trainee – TD Bank, Toronto (Feb 2022 – May 2022)
  • Utilized CRM systems to manage customer profiles and interactions.
  • Processed account applications and ensured regulatory compliance.
  • Advised clients on financial products and services, contributing to sales growth.
• Customer Service Representative – Bank of Montreal, Toronto (Apr 2021 – Dec 2021)
  • Used CRM tools and dashboards to track customer behavior.
  • Identified customer trends and provided insights to enhance services.
  • Resolved issues and recommended financial solutions.
• Business Analyst – Masoud Glass Co. (Jul 2015 – Dec 2018)
  • Conducted business process analysis and financial modeling.
  • Adapted to shifting business priorities to ensure workflow continuity.
  • Supported vendor management and procurement contract negotiations.
  • Reported findings to senior leadership and collaborated cross-functionally.

EDUCATION and CERTIFICATES

• Computer Programming and Analysis – Advanced Diploma – George Brown College (Jan 2023 – Expected Apr 2025)
• Excellence in Financial Services (EFS) Bridging Program – Seneca College (Oct 2020 – Feb 2021)
• Bachelor of Science in Accounting – Qazvin Azad University (Sept 2012 – May 2016)

PROJECTS & ACHIEVEMENTS

• Ranked 12th in Canada and Top 18% globally in the IEEE Xtreme Competitive Programming Competition.
• Recognized on the Dean’s List for five consecutive semesters at George Brown College with a GPA of 3.85.
• Led the end-to-end development and project management of a mobile application, covering business requirements, process modeling, system design, and project planning. Built a full-stack solution with CRUD operations, AI-driven features, real-time WebSocket communication, and secure, role-based authentication.